Symptom

When you start your Moxie Studio, it appears to be unregistered and you cannot connect to the Omnivex Moxie Data Server.

When you manually try to start the Omnivex Moxie Data Server service or the Omnivex Moxie Agent service from the Services window, you see an error message.

Cause

Your services can't start because the Windows Event Log is full and not allowing your service to write new events to it.

Summary

Moxie uses TCP/IP for the communications between Moxie Data Server or Data Proxy and Studios and Players. This communication is used to move content items between networked Moxie applications, send content to Players and provides a reliable conduit for other internal data that Moxie uses.

Summary

A typical Omnivex Moxie network is set up on three or more PCs, although all of the applications can be installed and run on a single PC or each on a different PC. Omnivex software can be divided into three general categories:

• Studio software
• Server software
• Player software

Typically, each category of application is installed on a different PC on the network.

Summary

Omnivex Moxie supports many different file formats, including some file formats that require additional software in order for those files to be displayed properly. Depending on the content you intend to use in your design, the following is a list of necessary or useful applications that you should install and upgrade before you set up your Moxie Studio PC. Ensure you have downloaded the latest available versions.

Note: The specified software needs to be installed on your Moxie Studio PC as well as all Moxie Player PCs.

Summary

Moxie was developed using Microsoft's .NET Framework to take advantage of the graphical functionality in several areas including transparency, rotation and reflection. In order to install and run Moxie on your PC you need to install Microsoft .NET Framework 4. This software is available from Microsoft, both through Windows Update and as a direct download from their Website.

Summary

When your Moxie Player is displaying content that contains a WMV file (Windows Media Video file) on the secondary monitor of a multi-monitor system, it is not displaying content correctly.

Symptom

Summary

You want to use a Microsoft PowerPoint presentation as content in a Moxie layout.

Omnivex Moxie can display Microsoft PowerPoint files in a layout if you have PowerPoint installed and properly configured on your Moxie Studio and Player computers. This is accomplished by directing a Web zone to a PowerPoint PPS or PPSX file where the Web zone will then use PowerPoint to display the slide show content in your layout.

Solution

Summary

Using a Microsoft PowerPoint presentation as content in a Moxie layout.

Microsoft PowerPoint slides can be exported as a collection of image files for use in a Moxie image or media zone within a layout or a playlist. Displaying slide show content as a collection of images eliminates the need for an installation of Microsoft PowerPoint on your Moxie Studio or Player computers and takes advantage of Moxie's native image support.

Solution

Summary

You want to use a video file with a transparent background as content in Moxie but you must prepare the video in a video editing application before you import it.

Cause

Summary

Fonts that are not installed correctly or are not the correct font type, are not available for Moxie or Display 3.

Symptom

You have installed fonts on your computer but when you run Moxie or Display 3:

1. the fonts do not appear in the application font list
2. the font looks different than you expect when displayed in content on Player

Cause