Symptom

SQLLink repeatedly crashes. After observing the Event Viewer logs, the faulty module is reported as ntdll.dll

Symptom

Your antivirus software flags OmnivexEventLog.dll as a threat.

Cause

This is a false positive. The file included with Moxie 7.03 R3 and earlier can be flagged as a potential threat because the DLL is unsigned.  (Moxie 7.04 and higher already includes the signed version.)

Solution

Replace the DLL file with a signed version:

Version Update to address reported resource allocation problem

A problem was identified where memory requirements for the SQLLink Service would steadily increase over time. This issue has been addressed and no other changes have been made in this version.

September 30, 2013

Symptom

You have removed your secondary monitor or changed your desktop layout using the Windows Display Properties and now some of your Omnivex program windows or dialog boxes no longer appear. It may appear as though your Omnivex program has frozen after clicking a button or menu option but the program is actually waiting for an off screen dialog to be closed.

Cause

Summary

Omnivex has on-site training and installation services available for purchase. This article provides the information required to concisely define the scope and planning constraints of on-site visits.

Based on our experience, every effort has been made to define a clear structure for our travel policies but it is not reasonably possible to account for all eventualities that can occur.

Summary

This article provides information to clients that have purchased in-house training session services from Omnivex and need to travel to Omnivex' head office in Concord, Ontario in order to attend.

These recommendations are based on our experience as a provider of this service and should be considered as guidelines when preparing for travel to your training session.

Travelling to Omnivex

Summary

In anticipation of an on-site installation, there are technical and logistical considerations which should be considered before the Omnivex Technician arrives.

All of the details in the following article may not be applicable for your particular installation. This article's purpose is to clarify technical expectations between a client requesting an on-site installation and Omnivex' Technical Services department.

Network

Summary

In anticipation of an on-site training session, there are technical specifications to be considered prior to the arrival of your Omnivex Trainer.

The following article provides a starting point for you to prepare for your on-site training session and to ensure that when your Trainer arrives, the training session can begin promptly and run smoothly for its duration.

The training environment