Version update to address reported issue in prior versions, no new features.

A problem was identified under certain scenarios where some data cells did not update properly. A new version of DataPipe Server (Service) and Client are available. This version (3.07.030) was included in the recent Moxie 6.10 release.    

July 16, 2013

Symptom

When you add the time to your content, the time displayed on your device isn't correct.

Cause

The time shown on your device is based on the time and geographic time zone indicated in the Control Panel settings of the PC from which you are controlling your device. If time or time zone setting on that PC is not configured correctly, the displayed time will be wrong.

Solution

Symptom

You have removed your secondary monitor or changed your desktop layout using the Windows Display Properties and now some of your Omnivex program windows or dialog boxes no longer appear. It may appear as though your Omnivex program has frozen after clicking a button or menu option but the program is actually waiting for an off screen dialog to be closed.

Cause

Summary

Omnivex data applications are programs that contribute to and retrieve data from the Omnivex DataPipe Server. These applications act as clients to the DataPipe Server. DataPipe Server supports three different types of clients:

• clients that send data
• clients that receive data
• clients that both send and receive data

Clients that send data to the DataPipe Server

These types of clients typically:

Summary

Extended Display Identification Data (EDID), is a standard data format that contains basic information about a display device and its capabilities. The information is stored in the display device by the manufacturer and, when the device is connected to a PC, communicates its capabilities to a display adapter. The PC uses this information for configuration purposes so the monitor and system can work together.

EDID includes information such as:

Summary

Fonts that are not installed correctly or are not the correct font type, are not available for Moxie or Display 3.

Symptom

You have installed fonts on your computer but when you run Moxie or Display 3:

1. the fonts do not appear in the application font list
2. the font looks different than you expect when displayed in content on Player

Cause

Summary

Omnivex has on-site training and installation services available for purchase. This article provides the information required to concisely define the scope and planning constraints of on-site visits.

Based on our experience, every effort has been made to define a clear structure for our travel policies but it is not reasonably possible to account for all eventualities that can occur.

Summary

This article provides information to clients that have purchased in-house training session services from Omnivex and need to travel to Omnivex' head office in Concord, Ontario in order to attend.

These recommendations are based on our experience as a provider of this service and should be considered as guidelines when preparing for travel to your training session.

Travelling to Omnivex

Summary

In anticipation of an on-site installation, there are technical and logistical considerations which should be considered before the Omnivex Technician arrives.

All of the details in the following article may not be applicable for your particular installation. This article's purpose is to clarify technical expectations between a client requesting an on-site installation and Omnivex' Technical Services department.

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