Summary

A Moxie digital signage network consists of a collection of components that communicate with each other via TCP/IP. When a Moxie Player is installed on a display's computer, it also installs a supporting communication service; the Moxie Agent. By design, Moxie Agent is always running so it can respond quickly to any new instructions it receives from the server including remote updates of Moxie Player.

Symptom

Creating bar chart or column charts in the Layout Designer module and then changing content properties frequently can result in a user experiencing their computer becoming unresponsive or Moxie Studio experiencing a memory allocation error and become unresponsive.

Cause

Summary

Moxie Studio reports ID 0 when the user submits an exception log to Omnivex.

Cause

This happens in certain circumstances where the Omnivex server does not report the correct Incident ID to Moxie Studio.

Solution

Summary

You want to use a video file with a transparent background as content in Moxie but you must prepare the video in a video editing application before you import it.

Cause

Summary

Omnivex Moxie has the functionality to automatically update a license by writing the license file into the installation directory for a Moxie Data Server. Typically, this is the method that works for most installations.

Occasionally, the automatic update process is prevented from completing because of network firewalls or other network security protocols. Should this be the case, then a manual update of the license file is required.

Solution

Summary

This article provides information to clients that have purchased in-house training session services from Omnivex and need to travel to Omnivex' head office in Concord, Ontario in order to attend.

These recommendations are based on our experience as a provider of this service and should be considered as guidelines when preparing for travel to your training session.

Travelling to Omnivex

Summary

Moxie has the functionality to contact Omnivex. This feature is automatic.

Moxie contacts Omnivex to:

1. register the software and update the license file
2. report incident logs to our database

When Moxie attempts to contact these servers, it makes a standard HTTPS request using port 443.

Summary

Summary

The following is the recommended path for upgrading your Moxie installation.