Symptom

Moxie Players display a "No licensed Player connections remain at the Moxie Data Server. Check with your Moxie Administrators to ensure that connection are available" message. Either:

1. Some Moxie Players display this message OR
2. All Moxie Players display this message

Cause

Depending on your symptom (a or b), either:

Summary

Omnivex Moxie has the functionality to automatically update a license by writing the license file into the installation directory for a Moxie Data Server. Typically, this is the method that works for most installations.

Occasionally, the automatic update process is prevented from completing because of network firewalls or other network security protocols. Should this be the case, then a manual update of the license file is required.

Solution

Summary

Moxie has the functionality to contact Omnivex. This feature is automatic.

Moxie contacts Omnivex to:

1. register the software and update the license file
2. report incident logs to our database

When Moxie attempts to contact these servers, it makes a standard HTTPS request using port 443.

Solution

When you receive your copy of Moxie Studio, you also receive an e-mail from Omnivex Registration with your activation information. You need the information in this e-mail in order to complete the activation process.

Note: Your computer must be connected to the Internet in order to activate Moxie Studio.