Symptom

Creating bar chart or column charts in the Layout Designer module and then changing content properties frequently can result in a user experiencing their computer becoming unresponsive or Moxie Studio experiencing a memory allocation error and become unresponsive.

Cause

Summary

Moxie Studio reports ID 0 when the user submits an exception log to Omnivex.

Cause

This happens in certain circumstances where the Omnivex server does not report the correct Incident ID to Moxie Studio.

Solution