ANNUAL MAINTENANCE AND SUPPORT (AMS)

When you purchase an AMS subscription, you always have access to the latest version of our software and the ability to call our technical team for support issues.

AMS includes:

Software Updates

Standard Support Hours

8:00 am to 6:00 pm,
Monday to Friday
(excluding Canadian Statutory Holidays)

Emergency after-hours Telephone Support

Knowledgebase Access

Lunch & Learn and Instructional Video Archives

Support Incident Response Time (1 business day)

When you add AMS Plus to your AMS subscription, you get all the benefits of AMS, plus access to our full library of e-learning courses and a bank of professional services hours with our Digital Practice Team.

AMS Plus includes everything listed with AMS, plus:

Priority Incident Response Time (4 business hours)

Role-based eLearning Course Licenses:

2x Moxie User Training Part 1
1x Moxie User Training Part 2
1x Moxie Administrator Training

Professional Services Hours (to be used for guidance, best practices,
or solution development)

Assigned Solution Architect

Quarterly Sample Content updates