Summary
The AMS program includes technical support that provides the resources to solve specific product issues. Omnivex Technical Support hours are 8:00AM to 6:00PM EDT.
The AMS program covers questions and troubleshooting of unexpected behavior related to documented features.
Technical support does not include:
- installation or setup
- content creation or customization
- instructions and assistance with standard software tasks that are addressed in the software documentation
- training services
Questions related to these issues require additional Technical Services, which are billable. Technical Services can be purchased for on-site or remote sessions. The Omnivex Sales department can provide a quote for these services if required.
Sample questions that are covered under AMS technical support:
- I have a problem seeing my players.
- I have a problem with slow response times in the Studio.
- My software appears to be operating in an unregistered state.
- My Permission Manager isn't working.
- I can't save my layouts.
- I am unable to view a media stream.
Sample questions that are not covered under AMS technical support:
- How do I schedule different files to play on my screen?
- How do I set up a playlist?
- How can I add a clock (or other content) to my layout?
- How do I install my software?
- I've created a layout, but can't find it on my network, can you locate it?
- How do I schedule my content to play?
