Symptom

Moxie Player application launches in an unexpected window state. For example, you expect it to launch as maximized, but it launches as minimized.

Symptom

When you add web content to a layout using Internet Explorer, a “Your browser does not currently recognize any of the video formats available” error appears. The error appears for various video streaming websites, such as YouTube and Twitch.

Cause

Moxie emulates Internet Explorer, which does not support HTML5 streaming on a Windows 7 operating system for some websites.

Symptom

Moxie Players display a "No licensed Player connections remain at the Moxie Data Server. Check with your Moxie Administrators to ensure that connection are available" message. Either:

1. Some Moxie Players display this message OR
2. All Moxie Players display this message

Cause

Depending on your symptom (a or b), either:

Symptom

Your antivirus software flags OmnivexEventLog.dll as a threat.

Cause

This is a false positive. The file included with Moxie 7.03 R3 and earlier can be flagged as a potential threat because the DLL is unsigned.  (Moxie 7.04 and higher already includes the signed version.)

Solution

Replace the DLL file with a signed version:

Summary

The following table lists events that you can monitor in your Moxie environment

Symptom

Remotely upgrading a 32-bit Moxie Player to a 64-bit Moxie Player fails, and the original 32-bit Player is uninstalled. The Player still consumes a license and shows up in the Player Manager and System Manager module in Moxie Studio.

Summary

Moxie has two different types of synchronization:

• video synchronization
• playlist synchronization

These can be used to synchronize the playback of content across multiple Moxie Players. When using these features, consideration must be given to network topology and host firewall configuration.

Summary

When working on a production network, regular back-up of essential services is a best-practice. This minimizes the possibility of data loss in the event of a catastrophic hardware or software failure.

Scope

This document discusses:

1. Workspace vs Data Server backup
2. How to back-up and restore workspaces
3. How to back up and restore Moxie Data Server
4. Backing up DataPipe Server and the Data Suite products

Beyond the scope of this document:

Summary

The FEATURE_GPU_RENDERING enables Internet Explorer (IE) to use a graphics processing unit (GPU) to render content. This dramatically improves performance for webpages that are rich in graphics.

By default, this feature is enabled for IE but disabled for applications hosting the WebBrowser Control. Therefore, in order to take advantage of this feature for Moxie content, GPU rendering must be enabled for Moxie by changing registry keys.

Summary

Moxie has a log system that tracks the display of content and records it in a database. This database can then be queried to create reports containing data related to content displayed during specific time-spans.

Scope

This document focuses on a proof-of-play (POP) scenario and covers the following: