Symptoms

When performing a remote Player upgrade from Moxie Studio, one or more Moxie Player upgrades fail with the following error message "Not a valid Omnivex signed upgrade file"

Cause

When a remote Player upgrade is initiated, the upgrade file is sent over to the Player PC and its signature is verified to ensure the file is not corrupted. Sometimes, due to certain security reasons if the Player PC can not verify the file's certificate, it aborts executing the installation file.

Symptom

Moxie Player or Studio will restart automatically if certain conditions are encountered such as repeated failures to render video files or when unexpected exceptions are thrown. As part of the Moxie’s process to recover, it will write a timestamped incident log file to C:\ProgramData\Omnivex\System for analysis and then trigger a process restart.

Symptoms

• Moxie Player splash screen continuously displays 'Initializing Data Server connection' and does not proceed to displaying content. 
  
  

Symptom

Moxie Player application launches in an unexpected window state. For example, you expect it to launch as maximized, but it launches as minimized.

Symptom

Moxie Players display a "No licensed Player connections remain at the Moxie Data Server. Check with your Moxie Administrators to ensure that connection are available" message. Either:

1. Some Moxie Players display this message OR
2. All Moxie Players display this message

Cause

Depending on your symptom (a or b), either:

Summary

This article lists the new features and changes in Moxie version 7.02. It is intended for anyone planning to upgrade their installation of Moxie 7.01. All Moxie components, including Data Server, Player, Studio and services must be upgraded to 7.02 to ensure compatibility.

Summary

This article lists the new features and changes in Moxie version 7.01. It is intended for anyone planning to upgrade their installation of Moxie 6.15. All Moxie components, including Data Server, Player, Studio and services must be upgraded to 7.01 to ensure compatibility.

Summary

A Moxie digital signage network consists of a collection of components that communicate with each other via TCP/IP. When a Moxie Player is installed on a display's computer, it also installs a supporting communication service; the Moxie Agent. By design, Moxie Agent is always running so it can respond quickly to any new instructions it receives from the server including remote updates of Moxie Player.

Summary

By default, Moxie Player does not start automatically when the computer on which it is installed starts, but it can be configured to do this.