Summary

Extended Display Identification Data (EDID), is a standard data format that contains basic information about a display device and its capabilities. The information is stored in the display device by the manufacturer and, when the device is connected to a PC, communicates its capabilities to a display adapter. The PC uses this information for configuration purposes so the monitor and system can work together.

EDID includes information such as:

Summary

When your Moxie Player is displaying content that contains a WMV file (Windows Media Video file) on the secondary monitor of a multi-monitor system, it is not displaying content correctly.

Symptom

Summary

You want to configure your Moxie Player to be a screen saver.

Solution

The Moxie Player screen saver is installed with Moxie Player and is selected from the list of available screen savers.

Moxie Player can be run as a screen saver rather than a stand alone Windows application.

Note: A user must be logged on to the computer.

Summary

You want to use a Microsoft PowerPoint presentation as content in a Moxie layout.

Omnivex Moxie can display Microsoft PowerPoint files in a layout if you have PowerPoint installed and properly configured on your Moxie Studio and Player computers. This is accomplished by directing a Web zone to a PowerPoint PPS or PPSX file where the Web zone will then use PowerPoint to display the slide show content in your layout.

Solution

Summary

Using a Microsoft PowerPoint presentation as content in a Moxie layout.

Microsoft PowerPoint slides can be exported as a collection of image files for use in a Moxie image or media zone within a layout or a playlist. Displaying slide show content as a collection of images eliminates the need for an installation of Microsoft PowerPoint on your Moxie Studio or Player computers and takes advantage of Moxie's native image support.

Solution

Summary

You want to use a video file with a transparent background as content in Moxie but you must prepare the video in a video editing application before you import it.

Cause

Summary

Fonts that are not installed correctly or are not the correct font type, are not available for Moxie or Display 3.

Symptom

You have installed fonts on your computer but when you run Moxie or Display 3:

1. the fonts do not appear in the application font list
2. the font looks different than you expect when displayed in content on Player

Cause

Summary

Omnivex Moxie has the functionality to automatically update a license by writing the license file into the installation directory for a Moxie Data Server. Typically, this is the method that works for most installations.

Occasionally, the automatic update process is prevented from completing because of network firewalls or other network security protocols. Should this be the case, then a manual update of the license file is required.

Solution

Summary

Omnivex has on-site training and installation services available for purchase. This article provides the information required to concisely define the scope and planning constraints of on-site visits.

Based on our experience, every effort has been made to define a clear structure for our travel policies but it is not reasonably possible to account for all eventualities that can occur.

Summary

This article provides information to clients that have purchased in-house training session services from Omnivex and need to travel to Omnivex' head office in Concord, Ontario in order to attend.

These recommendations are based on our experience as a provider of this service and should be considered as guidelines when preparing for travel to your training session.

Travelling to Omnivex