When you run your query, you get the "Unable to retrieve data" message.
There are two reasons why this message would be returned:
Ensure that the query is valid and has correct syntax.
To view the query text:
When you launch your Moxie Studio, it says Loading... but your Modules never load or appear in your Modules list.
Your Moxie Studio is unable to connect to your Data Server, either because there is no longer a Data Server at the specified location or the specified location does not exist.
Connect to a different Data Server or change your Data Server connection configuration.
Once you have connected to a Data Server, your Moxie Studio automatically connects to the same Data Server each time you launch it. To connect to a different Data Server, you need to change your setup options.
To change the Data Server to which your Studio connects:
When you start your Moxie Studio, it appears to be unregistered and you cannot connect to the Omnivex Moxie Data Server.
When you manually try to start the Omnivex Moxie Data Server service or the Omnivex Moxie Agent service from the Services window, you see an error message.
Your services can't start because the Windows Event Log is full and not allowing your service to write new events to it.
Symptom
You have removed your secondary monitor or changed your desktop layout using the Windows Display Properties and now some of your Omnivex program windows or dialog boxes no longer appear. It may appear as though your Omnivex program has frozen after clicking a button or menu option but the program is actually waiting for an off screen dialog to be closed.
Cause
Summary
Moxie uses TCP/IP for the communications between Moxie Data Server or Data Proxy and Studios and Players. This communication is used to move content items between networked Moxie applications, send content to Players and provides a reliable conduit for other internal data that Moxie uses.
A typical Omnivex Moxie network is set up on three or more PCs, although all of the applications can be installed and run on a single PC or each on a different PC. Omnivex software can be divided into three general categories:
Typically, each category of application is installed on a different PC on the network.
Omnivex Moxie supports many different file formats, including some file formats that require additional software in order for those files to be displayed properly. Depending on the content you intend to use in your design, the following is a list of necessary or useful applications that you should install and upgrade before you set up your Moxie Studio PC. Ensure you have downloaded the latest available versions.
Note: The specified software needs to be installed on your Moxie Studio PC as well as all Moxie Player PCs.
Summary
Moxie was developed using Microsoft's .NET Framework to take advantage of the graphical functionality in several areas including transparency, rotation and reflection. In order to install and run Moxie on your PC you need to install Microsoft .NET Framework 4. This software is available from Microsoft, both through Windows Update and as a direct download from their Website.
Summary
Omnivex software is powerful and sophisticated and the following hardware specifications are recommended in order to provide a responsive, agile and robust software experience.
